FAQ Hopin Event

Virtual conferences

We use the Hopin tool for our virtual conferences. In order to provide you with better orientation, here, you will find a general description of how our events are structured. We have also compiled answers to the most frequently asked questions.

The structure of our virtual conferences

An event consists of five different areas:

1. The Reception is the virtual reception hall. Here, you will find general information about the event, the agenda, the speakers and our partners. You will find all other areas in the event on the left side. If an area is marked „live“, the event will take place in this area according to the agenda.
2. The main stage of the event is the stage where you can follow the currently running lectures.
3. Sessions are different rooms, some of which are played in parallel to the stage. Here, for example, speakers are available to answer your questions after your presentation. Depending on the event, you will also find various offers here during the lunch break.
4. Under Networks you can participate in speed dating with other available participants. Here, you will have 3 minutes each to exchange and share your business cards with each other via the „Connect“ button. An exchange of contact data only takes place if both persons click on Connect. The allocation is random, and you will be connected with each person only once. You will find exchanged business cards in your account under Connections. In order to be able to use networking in an expedient meaningful manner, you are welcome to expand your own profile. In order to do this, go to your account in the top right-hand corner and then on to Profiles. There, you can now connect your LinkedIn profile or add a photo.
5. Under Exhibition you will find the virtual sponsor stands. Here our partners present themselves either live or with a video. Feel free to have a look around, chat with the company representatives or talk live via video.

Additional features

On the right side you will also find various tabs:

Chats – there are different chats active within the event.

1. The Event Chat is the global chat of the event, where all participants can communicate with each other. Everyone can see all comments – the comments of the organizers are highlighted. In addition, each session and stand in the exhibition has an extra chat. Here, only those people who are in the area can see what is being written. There is also a chat in the networking area, which only you and your current networking partner can see. Here, you can also exchange e-mail addresses with each other, for example. If you see a chat marked with an orange dot, this indicates that there are new comments.
2. Participants or direct messages – here you can see all the guests of the event. Everyone can send personal messages to another participant in this area. In order to do so, click on a profile in the Participants tab and then send a message or invite the person to a private video conversation.
3. Under Surveys you will find questions that we have posted and which you are welcome to answer. Here, too, an orange dot means that a new survey has been posted.

FAQ

Which browser is best suited?
We advise using Chrome or Firefox. You may still encounter problems occasionally with other browsers.

How can I log in?
Your access link will take you directly to the event page in Hopin. If you do not yet have a personal access/account with Hopin, you will be requested to create one in advance. For this you need an email address and a password, which you can choose as you like.

Once you are registered, you will be taken to the event page. You may need to click on the access link again to get to the event page.

You are now registered as a participant on Hopin. If you like, add your personal information to your account to engage in exchanges with other participants. Your account will serve as your personal business card and can be shared with other participants on site.

The event page will go live on the day of the event one hour before the event commences.

Will I receive a password?
No, your can choose your password as you like and create it independently.

We cannot view your password and it can only be adapted and changed by you personally.

Why am I not able to participate in a session?
In a moderated session, the moderator must first allow you to participate in the session, which may result in a short waiting period.

If this is not the case, please check that you have allowed the browser to allow Hopin access to your camera and microphone.

Otherwise, try to reload the web page, this will often solve the problem.

I am getting a 404 / 500 error message – What can I do?
If you encounter one of these errors, please try the following:

Restart your browser.
Reload the browser.
Log out of your Hopin account and login again.
Restart your computer.

If none of this works, please contact Hopin Support or the Chat.

Can I participate in the event from my mobile phone?
Yes, you can use a mobile device to participate in the event. It works best, however, by way of a a laptop or a PC.

I am experiencing audio/video problems
Usually the tool will ask you which audio and video settings you want to use. Here, you can try to select a different device.

If this does not work or you are not asked for the settings at all, it may be because you have to first enable Hopin to access your devices in the browser.
In Chrome, you can customize this under Privacy and Security / Website Settings.